How to Say Goodbye – Firings and Resignations

You can listen to this episode and download its MP3 FREE here: https://soundcloud.com/buildyoursalon/23-how-to-say-goodbye SUMMARY Welcome, and today we’re talking about when it’s time to say goodbye.  We’re talking about when an employee decides to leave or when you need to terminate their employment. Why does it hit us emotionally when it’s time to say goodbye to a…

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Take back CONTROL of your salon business

You can listen to this episode and download its MP3 FREE here: https://soundcloud.com/buildyoursalon/22-take-back-control Summary I want you to take back some of the control in your business. There’s been a real buzz word around business – which is outsourcing. I’m not suggesting that you do absolutely everything in your business, there are times when you need…

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How to move from GUILT to GRATITUDE

You can listen to this episode and download its MP3 FREE here: https://soundcloud.com/buildyoursalon/21-from-guilt-to-gratitude SUMMARY This week I want to look at those guilty feelings, that mis-spent energy that is affecting your current and future success, and we’re going to come up strategies for dealing with it so that we can move forward to a place of…

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Where did all the stylists go? Part 2: Getting a grip!

Having done a shitty job of recruiting so far, it was time to get a grip. STEP ONE – Ask for help I am the guru.  The wise salon owner. I give advice, I don’t ask for it. This stings. However, business is brutal and I am determined. I ask everyone.  I mean EVERYONE, from…

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Can a book help you with salon networking?

I confess. I hate networking events. I thought for a long time it was just my hang-up, that it was because I’m a hairdresser that I felt inferior and a little bit sneered-at.
Now I know differently. Most people I meet at organised networking events hate them too! This is why there is a ready audience for books on the subject.

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What does excellent look like?

Salon targets: What gets measured, gets better There are a million blog posts and hundreds of well-written pieces about setting salon targets.  The process, the measuring, the charts and tables, incentives, etc.  What saddens me when I help some of my coaching clients with their own salon targets is just how they are settling for…

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How to interview – arsehole style

The process is designed to weed out talent from a big lunch of candidates really quickly. You also need balls the size of melons.

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When are salon clients “lost”?

I reckon you should be sending a number of emails every month to customers who aren’t returning and spending their lovely money with you, but just when IS customer is “lost”?

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Never assume in marketing

There is untapped potential in your salon from telling your existing customers about the great stuff you already do.

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Are you ready for Christmas?

Yes, I know it’s a tad depressing but you’ll face Christmas like a pro by pre-planning these few things.

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